Shipping Information

1. Free Delivery:

 

SelfDiagnostics will deliver for free any product purchased through our e-shop. Deliveries typically take between 3 - 5 working days although in our experience they can be quicker. Most of our packages and products can fit through letterboxes but should they not, then please contact your local post office regarding collection or redelivery. Please note this form of free delivery is non-trackable.

 

 

2. Courier Delivery:

 

Should you need your purchase sooner SelfDiagnostics offer courier delivery for £5.99 that you pay during the checkout process. Should you spend over £75 in your cart then you will be eligiable for free courier delivery. Your cart sub total will automatically update and remove the courier fee. Courier delivery typically takes 1 - 2 working days but can arrive sooner. Should it not arrive within this timeframe please contact help@selfdiagnostics.com with your order number and the team will get on to this for you.

 

 

3. Delivery outside of the EU:

 

SelfDiagnostics is a global business so we are happy to deliver our products to wherever your are located globally. For deliveries to non-EU countries you might have to pay taxes, duties and fees. For more information on tariffs please check the latest EU customs regulations and the regulations of your country of residence. 

 

 

4. Returns

 

In case the product is damaged or it does not meet your expectations the said item can be simply delivered back to us at your cost. You'll get your money refunded as soon as the shipment arrives at our offices. We shall refund via your payment card. Please contact us before returning goods from overseas at help@selfdiagnostics.com

 

  

5. Payment Methods:

 

SelfDiagnostics accept the following payment methods:

 

a) PayPal - Fast, secure, transparent - and with certified buyer protection. Please send payments via Paypal to the following address: info@selfdiagnostics.com   

 

b) Debit or Credit card – SelfDiagnostics accepts payments from all VISA or MasterCards; please pay at the time of your purchase.

 

 

Questions?

Should you have any questions regarding your purchase then you can email us at help@selfdiagnostics.com  Our customer support is available from Monday to Friday between 08:00 to 18:00 (GMT). 

 

 

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